TalentOS - Career Command Center & NZ AI Job Tracker

1. Acceptance of Terms & Eligibility

TalentOS is operated by TalentOS Technologies Limited (NZBN: 9429053964885), a registered New Zealand company based in Auckland, New Zealand (in these Terms, "TalentOS," "we," "us," or "the Service" available at talentos.nz). By creating an account, accessing, or using the Service, you enter into a legally binding agreement and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

You represent and warrant that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and possess the legal capacity to enter into these Terms. If you access the Service on behalf of an organization, you represent that you have legal authority to bind that entity.

The Service is not directed to and may not be used by anyone under 18. We do not knowingly collect personal data from minors. If we become aware that an account belongs to a person under the required age, we will suspend and close that account and delete the content held in it (such as CVs, cover letters, job records, and practice transcripts), except for records we are required by law to keep, such as billing and payment records needed for tax and accounting purposes.

2. Changes to These Terms

These Terms were last updated on 1 October 2026 (version 2026-10-01.5). We may change these Terms from time to time. When we do, we will publish the updated Terms on this page with a new version identifier and "Last Updated" date, record the change in the Revision History at the end of these Terms, and give notice of significant changes in the app before they take effect. For material changes that affect a pass you have already paid for, we will give reasonable advance notice before the change takes effect. If you do not agree, you may stop using the Service and delete your account before then, without affecting the money-back guarantee or your statutory rights described in Section 9. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

3. Description of Service

TalentOS provides an AI-augmented Executive Career Command Center. Features include parsing unstructured CVs, tailoring resume narratives, drafting cover letters, synthesizing STAR competency stories, conducting real-time Voice AI interview rehearsals and deliberate question drills, mapping opportunity geography, and generating strategic interview briefs.

4. Intellectual Property & Ownership of Generated Assets

Your Input Data ("User Content"): You retain full copyright, title, and ownership in and to all career histories, base CVs, personal notes, audio recordings, and profile data you transmit to the Service.
Licence to Operate the Service: You grant TalentOS a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, adapt (for example, reformat or tailor), and display your User Content, and to share it with our sub-processors, solely to provide, secure, and support the Service for you and to comply with the law. This licence ends when you delete the relevant User Content or your account, except for copies that remain in backups until they expire or that we are required by law to keep, as described in our Privacy Policy. You confirm that you have the rights needed to grant this licence.
AI Output Ownership & Commercial License: Subject to your compliance with these Terms, to the fullest extent permitted by applicable law, TalentOS assigns to you all of its right, title, and interest (if any) in and to the specific tailored outputs (including tailored CV markdown, cover letters, and strategy memos) generated by the Service for your account. To the extent that any outputs are not assignable, subject to third-party rights, or lack copyright protection under applicable intellectual property laws (such as outputs generated without sufficient human authorship), TalentOS grants you an irrevocable, perpetual, worldwide, fully paid-up, royalty-free, transferable license to use, reproduce, modify, adapt, publish, and distribute such outputs for any personal, professional, or commercial career purpose.
No Model Training on Your Data: Your User Content is processed under Google's paid Gemini API terms and is never used to train, fine-tune, or improve public foundation models. In accordance with those terms and our Privacy Policy, you acknowledge and authorize that inputs and generated outputs are transferred overseas and may be retained by Google for up to 55 days solely for abuse monitoring and legal compliance, during which authorised Google staff may review content flagged by Google's safety systems. See our Privacy Policy for full detail.
TalentOS Platform Rights: TalentOS Technologies Limited retains all worldwide rights, title, and interest in and to the platform, multi-agent graph architectures, visual interfaces, algorithms, and brand assets.

5. Third-Party Job URLs, Web Scraping & Browser Extension

When you submit a job posting URL, TalentOS acts on your request to retrieve and parse publicly accessible employment information for your personal career management. TalentOS respects target domain technical standards and access directives, including checking and honoring site robots.txt crawl policies for server-side ingestion.

If a third-party website disallows automated server-side retrieval via its technical directives or access controls, automated backend fetching will be refused. In such cases, you may manually copy and paste job posting descriptions directly into the Service, or use the optional TalentOS browser extension. The browser extension executes solely upon your explicit user action in your active browser tab, extracting visible job description text under your direct instruction as your personal productivity assistant. You acknowledge that you remain solely responsible for how you obtain job posting content, whether by using the extension, copying and pasting it, or submitting a URL, and for complying with the terms of use of the websites you obtain it from, some of which may restrict copying their content. You agree that you will not submit URLs for unlawful purposes or instruct retrieval from private, authenticated, or paywalled networks without proper authorization.

6. AI Capabilities & Mandatory Human-in-the-Loop Review

Important Notice Regarding AI-Generated Content:The Service uses probabilistic large language models. Although we use automated review steps to catch errors, AI outputs may contain factual inaccuracies, formatting anomalies, or hallucinations.

You maintain sole and exclusive responsibility for reviewing, editing, and verifying the accuracy and authenticity of all tailored CVs, cover letters, and statements before submitting them to any employer, recruiter, or third party.

7. Voice AI Interview Rehearsal, Question Drills & Real-Time Audio Processing Consent

When you take part in live voice interview rehearsals or question drills, you authorize TalentOS to stream your microphone audio as follows: Your microphone audio is sent directly from your browser, in real time over encrypted WebSockets, to Google's Gemini Live API to run the rehearsal conversation, transcribe your answers, and generate feedback on their content and structure. We do not create, extract, or retain biometric identifiers, voiceprints, or voice geometry, and we do not use your voice to verify or identify you or to infer your emotions, personality, health, or other personal characteristics.

TalentOS does not store your raw audio on its servers. Google processes live audio under the same Gemini API terms as other prompts, including the 55-day abuse-monitoring retention. So you can replay your own answers, a copy of each of your rehearsal turns is kept only in this browser's storage (IndexedDB). It never leaves your device, is deleted automatically after 7 days, and is removed immediately when you sign out or delete your account. Transcripts and performance scorecards are stored in your private candidate vault and can be reviewed or deleted by you at any time (backup copies expire as described in Section 14).

8. Disclaimer of Employment Outcomes & Career Advice

TalentOS is a productivity and preparation tool. We do NOT guarantee job interviews, offers, compensation levels, or hiring outcomes.

The insights, interview evaluations, STAR scores, and strategy memos provided by the platform are generated algorithmically for practice purposes only and do not constitute career, legal, financial, or employment advice.

9. Pricing, Access Passes & Non-Recurring Billing

TalentOS offers time-limited access passes processed by our Merchant of Record and payment processor (Dodo Payments). All purchases are non-recurring: there are no automatic renewals, recurring subscriptions, or surprise charges. When your 30-day access concludes, your account returns to Starter Free unless you choose to manually purchase another pass:

Standard Pass (30 Days): A single, non-recurring charge granting 30 days of access to cost-optimized single-pass tailoring, 10 Pro credits (each covers one Pro tailoring run) and the entitlements described at checkout. It does not auto-renew.
Executive Pro Pass (30 Days): A single, non-recurring charge granting 30 days of access to LangGraph multi-agent refinement loops, Voice AI interview rehearsals, question drills, and tailoring synthesis, subject to the fair-use limits below. It does not auto-renew.
Fair-Use Limits: To keep the service available to everyone, AI features carry per-account daily limits. The current Executive Pro limits include 40 multi-agent tailoring runs, 100 interview practice evaluations, 40 outreach drafts, 20 retrospective analyses and 20 reverse-interview dossiers per day, and up to 999 Voice AI rehearsal sessions per 30-day pass; other AI features carry similar daily limits, plus short-term per-minute rate limits. The Standard Pass includes 2 Voice AI rehearsal sessions. On Standard and Pro passes, AI job extraction (reading a job link, or pulling company values, location and salary from an imported posting) is limited to 60 AI job extractions per day. Each job counts once, whether you add it by link or import it with the browser extension, including every job in a batch import. Once the limit is reached, jobs imported with the extension are still saved with the details it captured, without AI-extracted company values, location or salary, and a job added by link alone can be added again after the limit resets at 00:00 UTC. On the Free tier, extension imports are saved with the captured details and link extraction includes one trial. Free, Standard and Pro accounts can have up to 20 pasted job descriptions parsed per day. We may adjust these limits as described in Section 2, and a reduction that materially affects a pass you have already paid for gets reasonable advance notice.
Money-Back Guarantee: Your first pass purchase, and your first upgrade from Standard to Pro, are covered by our 7-day money-back guarantee: email admin@talentos.nz within 7 days of that purchase for a full refund. A refund ends the refunded pass straight away. If that pass was added on top of an earlier pass you have not refunded, the earlier pass continues until its original end date; otherwise your account returns to Starter Free.
Buying Another Pass: If you buy a pass while one is still active, 30 days are added to the end of your current pass. Your Pro credits and Voice AI sessions are topped up to the new pass's allowance rather than added together, so a balance already at or above that allowance stays as it is. Unused credits and sessions end when your pass ends.
Upgrading from Standard to Pro: If you buy the Executive Pro Pass while a Standard Pass is active, your account moves to Executive Pro straight away, the remaining days of your Standard Pass continue at Pro level, and 30 days are added to the end of them. An upgrade credit for Standard Pass holders is applied automatically at checkout, and the price you pay is shown there before you confirm.
Expiration & Early Revert: Passes expire automatically at the end of their 30-day duration with zero ongoing charges. You may also revert your account early to Starter Free from your billing settings at any time without losing your saved CVs, jobs, or STAR stories. Reverting early ends your pass straight away: any remaining days, Pro credits and Voice AI sessions are forfeited and not refunded, except under the money-back guarantee above or where the law requires a refund (see Statutory Rights below).
Statutory Rights: Nothing in this section limits any non-excludable rights you have under applicable consumer protection law (including, for New Zealand consumers, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986). Where such law requires a refund or remedy, that law prevails over the terms above.
Prices & Tax: All prices are in New Zealand dollars and include any applicable GST or other sales tax. Dodo Payments, as Merchant of Record, works out which tax applies to your purchase based on your location and shows it on your invoice, so New Zealand customers pay GST and customers elsewhere pay any local sales tax that applies, within the same price. Prices are stated at the point of sale and may change prospectively; changes do not affect a pass already paid for.

10. Acceptable Use & Prohibited Conduct

You must not, and must not attempt to or allow anyone else to:

use the Service in breach of any law, or in a way that infringes anyone's intellectual property, privacy, or other rights;
submit, upload, or generate Objectionable content through the Service;
submit personal information about other people unless you are lawfully entitled to do so;
use the Service to create false or fabricated qualifications, credentials, or employment histories, or to impersonate another person;
share your account or login credentials, or resell, sublicense, or otherwise make the Service available to anyone else;
copy, reverse engineer, decompile, or extract the source code, prompts, model architectures, or agent graphs of TalentOS, except to the extent the law does not allow this to be restricted;
use the Service or its outputs to build or train a competing product or AI model;
use automated bots, scrapers, or other data-mining tools against the Service;
introduce viruses, malware, or other harmful code, or interfere with or disrupt the Service or its infrastructure; or
bypass or attempt to bypass security boundaries, rate limits, usage limits, or access controls, or access any account or data you are not authorised to access.

"Objectionable" means content that is unlawful, objectionable within the meaning of the Films, Videos, and Publications Classification Act 1993, defamatory, harassing, threatening, discriminatory, obscene, or otherwise harmful (including malicious code), that infringes any person's intellectual property, privacy, or confidentiality rights, or that a reasonable person would consider objectionable. We may remove Objectionable content and suspend or terminate accounts that breach this section.

11. Indemnification

You agree to indemnify and hold harmless TalentOS and its officers, directors, employees, and agents from third-party claims, losses, and reasonable legal expenses arising directly from: (a) your intentional or fraudulent violation of these Terms or applicable law; or (b) your submission of content or instructions that violate third-party intellectual property or privacy rights, or that are otherwise Objectionable or unlawful.

This indemnity does not apply to the extent any claim or loss arises from TalentOS's own system errors, negligence, or breach of these Terms. If you use the Service as an individual consumer, this indemnity applies only so far as permitted by the New Zealand Fair Trading Act 1986 and Consumer Guarantees Act 1993 and does not limit your non-excludable statutory rights.

12. Third-Party Sub-Processors & Data Handling

To provide the Service we rely on the providers listed in our Privacy Policy: our sub-processor Google (Firebase Authentication, Firestore, Cloud Run, Cloud Text-to-Speech, Maps geocoding, and the Gemini API), and Dodo Payments, our Merchant of Record, which handles your payment information as an independent controller under its own privacy policy. You acknowledge that your data is transferred to and processed in facilities outside New Zealand, as described under Information Privacy Principle 12 in our Privacy Policy.

While your content is never used to train public AI foundation models, you authorize this overseas processing and the 55-day abuse-monitoring retention described in our Privacy Policy, which is incorporated by reference into these Terms.

13. Limitation of Liability & Consumer Guarantees

Consumers (New Zealand Consumer Guarantees Act 1993): If you acquire the Service as an individual consumer for personal, employment, or career purposes, the statutory guarantees provided by the New Zealand Consumer Guarantees Act 1993 (including guarantees that services will be provided with reasonable care and skill, are fit for purpose, and completed within a reasonable time) apply without restriction. Nothing in these Terms excludes, limits, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded or modified under New Zealand law, including statutory rights to repair, refund, cancellation, or compensation for reasonably foreseeable consequential loss.

Business Customers (In-Trade Contracting Out): Where you explicitly acquire the Service for the purposes of a business: (a) the parties agree that the Service is supplied and acquired "in trade" within the meaning of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986; (b) the Consumer Guarantees Act 1993 and sections 9, 12A, and 13 of the Fair Trading Act 1986 do not apply; and (c) the parties agree that it is fair and reasonable for those provisions to be excluded.

General Liability Limits (for Business Customers and Permitted Exclusions): To the maximum extent permitted by applicable law (and subject to the consumer protections above):

TALENTOS SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, UNREALIZED EMPLOYMENT OPPORTUNITIES, OR LOSS OF DATA.
TALENTOS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL IN NO EVENT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU FOR THE SERVICE (INCLUDING FEES PAID TO OUR MERCHANT OF RECORD, DODO PAYMENTS) IN THE twelve (12) MONTHS PRECEDING THE CLAIM, OR (B) One hundred New Zealand dollars ($100 NZD).

14. Termination & Account Deletion

You may terminate these Terms at any time by using the "Delete Account" function in your Settings, which deletes your profile, CVs, STAR stories, and application history from our active databases. Copies can remain in our encrypted disaster-recovery backups until those backups expire (within 90 days), and we keep records we are required by law to keep (such as tax and accounting records) and records we reasonably need to establish, exercise, or defend legal claims. See our Privacy Policy for complete retention detail. We reserve the right to suspend or terminate accounts that violate our acceptable use standards.

If we suspend or terminate your account for breaching these Terms, we will tell you why by email and, unless the breach is serious, puts other people or the Service at risk, or the law requires us to act at once, give you notice and a reasonable chance to fix it first. If we terminate your account without cause, or discontinue the Service, while you have an active pass, we will give you reasonable advance notice and refund the unused part of your pass on a pro-rata basis. If you delete your own account while a pass is active, its remaining days are forfeited and not refunded, except under the money-back guarantee in Section 9 or where the law requires a refund.

15. Your Privacy Rights

We handle personal information under the New Zealand Privacy Act 2020 and its Information Privacy Principles (including Principle 3A). You can ask to access and correct the personal information we hold about you, subject to the exceptions in the Privacy Act. You can exercise access, correction, export, and deletion directly in-app, or by contacting our Privacy Officer at privacy@talentos.nz. These rights, how we handle personal information under the Privacy Act 2020, and your right to complain to the NZ Office of the Privacy Commissioner are described fully in our Privacy Policy.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Zealand, without regard to conflict-of-law principles. The courts of New Zealand have non-exclusive jurisdiction over any dispute.

We encourage users to contact us first at legal@talentos.nz to attempt informal resolution in good faith before initiating formal legal proceedings. However, this informal resolution process is voluntary and does not prevent, restrict, or delay an individual consumer from bringing a claim at any time in the New Zealand Disputes Tribunal (or other competent small-claims forum or statutory consumer dispute body in their jurisdiction).

17. General Provisions

Entire Agreement: These Terms, the Privacy Policy, and the pass descriptions and prices shown on our pricing page and at checkout when you buy constitute the entire agreement between you and TalentOS regarding the Service and supersede any prior agreements.
Severability: If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.
No Waiver: Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment: You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g. outages of upstream cloud or AI providers, natural events, or governmental action).

18. Contact Information

The Service is operated by TalentOS Technologies Limited (NZBN: 9429053964885), a registered New Zealand company based in Auckland, New Zealand. For legal inquiries, compliance requests, or questions regarding these Terms, contact us at legal@talentos.nz; for billing or general enquiries at admin@talentos.nz; for privacy at privacy@talentos.nz; or via web at https://talentos.nz.

19. Revision History

Version	Effective Date	Summary of Changes
2026-10-01.5	1 October 2026	Pricing: documented that a Standard Pass includes Pro credits, that buying a pass while one is active adds days and tops credits and voice sessions up to the new allowance, how upgrading from Standard to Pro works, and that reverting early forfeits remaining days without a refund outside the money-back guarantee or statutory rights. Liability cap now counts fees paid for the Service including to our Merchant of Record; the entire agreement includes the pricing page and checkout descriptions; added notice, pro-rata refunds on termination without cause or discontinuation, and forfeiture on self-deletion; fair-use limit changes follow Changes to These Terms with advance notice for paid passes.
2026-10-01.4	1 October 2026	Money-back guarantee: covers your first pass and your first upgrade from Standard to Pro, and a refund now leaves an earlier unrefunded pass running until its original end date. Deletion wording now points to backup expiry.
2026-10-01.3	1 October 2026	Removed Plausible Analytics from the list of sub-processors: our public pages no longer use third-party analytics. Pricing: prices include any applicable GST or other sales tax, so customers outside New Zealand pay any local sales tax that applies, within the same price, rather than GST. Dodo Payments is described as our Merchant of Record and an independent controller, as in our Privacy Policy, rather than as a sub-processor.
2026-10-01.2	1 October 2026	Pasted job descriptions are now parsed on the Free, Standard and Pro tiers, up to 20 per day; automated link extraction remains a paid feature with one Free trial.
2026-10-01.1	1 October 2026	Pricing: stated that all prices are in New Zealand dollars and include GST, and that Dodo Payments, as Merchant of Record, calculates any applicable tax and shows it on your invoice.
2026-09-30.2	30 September 2026	Grounded factual statements in our code, infrastructure, or providers' published terms: corrected Google's Gemini API abuse-monitoring retention to 55 days (with possible review of flagged content by Google staff), named all sub-processors including Plausible Analytics, reworded the voice clause to match the Privacy Policy (no inference of personal characteristics; on-device replay), and removed an overstated description of our AI review steps.
2026-09-30.1	30 September 2026	Legal review update: moved "Changes to These Terms" to Section 2; added a licence over User Content to operate the Service; expanded acceptable use and defined Objectionable content; broadened the indemnity; covered copying and pasting job content; clarified that outputs are not advice; removed references to overseas privacy regimes; corrected account deletion, backup, and under-18 wording.
2026-09-16.1	16 September 2026	Formal transition of platform ownership and operations to TalentOS Technologies Limited (NZBN: 9429053964885). Added NZ Privacy Act 2020 IPP 12 cross-border disclosure and upstream 30-day automated platform security buffer authorizations in Sections 3 and 11. Centralized statutory compliance definitions.
2026-09-15.1	15 September 2026	Initial public launch terms, statutory Consumer Guarantees Act 1993 and Fair Trading Act 1986 disclosures, 7-day money-back guarantee, and no-training IP commitments.